FAQS - Frequently Asked Questions

Do you accept returns for change of mind?

We understand that sometimes preferences change, but we do not accept returns for change of mind. Please carefully consider your purchase before finalising it to ensure it meets your needs.

What if the item I received is faulty?

We take product quality seriously. If you receive a faulty item, please contact our customer support team within 7 days of receiving the product. Our team will guide you through the process, which may incude a review of the issue.

Can I exchange an item for a different product?

Yes, if you received a faulty item and wish to exchange it for a different product, you have the option to do so. Please note that in the case of an exchange, the following conditions will apply:

Handling Fee: A handling fee may be applicable for the exchange process, which covers administrative and logistical costs. Our customer support team will provide you with information about any applicable fees.

Delivery Timeframe: The delivery timeframe for the exchanged item will remain consistent with our standard shipping and delivery policies. Our team will provide you with an estimated delivery date for your new product

What if the item is no longer in stock for an exchange?

If the item you wish to exchange is no longer in stock, we will work with you to find a suitable alternative or offer a refund.